Payment, Shipping & Returns
Payment
We offer these Payment options
- Paypal
- MasterCard, Visa and American Express
- Afterpay
- AppePay and GooglePay
- Direct Deposit
Shipping
Australia and New Zealand
$8.00 Flat-rate shipping up to 5 kilograms. Free shipping over $100.00
Refund Policy
Returns
If you have not tried out product please try samples available on our site as opened products may not be retured. All computer monitors and phones may show slightly different tones of products.
If we do not have a sample available of the item you would like to try you may request a custom sample. We will send you a custon order for the sample. If you do not know your foundation shade please email a photo of yourself to info@kylies.com.au so we can recomend a sample for you to test.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kylie@kylies.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kylie@kylies.com.au and then send your item to: 10 Park Avenue Burleigh Heads Queensland Australia 4220.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Gift vouchers are not redeemable for cash
Return Shipping
To return your product, you should mail your product to: 10 Park Avenue Burleigh Heads Queensland Australia 4220.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.